Give every business call a clear next step
PhoneBlock is being built to help businesses handle incoming calls with a clear greeting, a useful routing path, and a plan for what happens when the team cannot answer.
“Thank you for calling [Business Name]. For a new estimate or service inquiry, press 1. For help with an existing job, press 2. For employment opportunities, press 3.”
The next step for each option is configured around your team's responsibilities and the destinations you provide.
A greeting, a route, and a fallback
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Welcome callers with useful choices
Help people understand that they have reached the right business and choose where they need to go. Sales inquiries, existing customers, and employment questions can have different paths.
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Route the conversation
The next step may be a transfer to your team, a scheduling page, or a contact form. A good call flow follows the way your business handles those requests.
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Plan for the calls you cannot answer
Busy teams need a deliberate fallback. PhoneBlock's development includes follow-up paths such as sending a scheduling link by text where supported and appropriately configured.
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Keep the setup understandable
Start with a straightforward greeting and routing menu. Discuss the number, destinations, ringing behavior, business hours, and fallback message before adding more complexity.
What a straightforward routing menu looks like
Three choices, three destinations, and a fallback the caller can act on. Everything else can wait until this works.
Illustrative flow. Destinations, hours, and fallback behaviour are configured for your business. How to design a call flow your callers can follow.
Five things to agree on first
A call flow is easier to keep working when the basics are written down before the menu is built.
The number
Which number callers use, and whether it stays with the current provider.
The destinations
Who answers sales, who answers existing jobs, and what employment callers should hear.
Ringing behaviour and hours
How long it rings, who rings next, and what changes after hours.
The fallback
Voicemail, a text with a scheduling link, or both. What the caller is promised.
The costs
Usage and provider charges, alongside any product or configuration fees.
Common questions
Do we need an AI receptionist?
The starting point is a clear call flow. Ask about the options available for your setup; AI answering is a separate capability to discuss.
Can we keep our existing number?
Number availability, routing, and any transfer requirements must be checked with the relevant provider before a change is scheduled.
Are calls and messages included in a subscription?
Usage and provider charges depend on the setup. Ask for those costs alongside any product or configuration fees.
Build the path your callers need
Tell us what happens when someone calls today and what you want to happen instead.